TheWaterproofStore.com

Thank you for shopping with us at ROC Gear, Inc. ROC Gear is the parent company for The Compass Store, The Waterproof Store, All Out Video, and The Altimeter Store. ROC Gear is located at 121 Commerce Commons, Commerce, GA 30529. At this location, we house the inventory for each of our stores, so we can provide the highest level of service to you, our valued customer. If you have any questions regarding our terms and conditions, please email us at mail@rocgear.com, or call us at 706-955-0245.

The Waterproof Store
ROC Gear, Inc.
121 Commerce Commons
Commerce, GA 30529
(706)955-0245
mail@rocgear.com

TERMS AND CONDITIONS:

SECURITY

All online transactions at The Compass Store, The Altimeter Store, The Solar Power Store, and The Waterproof Store are handled with industry-standard 128-bit SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us. When your charge appears on your credit card statement, it will appear as a charge from ROC Gear, Inc.

PRICES

Prices for any of our ROC Gear sites are subject to change. Prices are effective at the time of posting and supersede the prices of previous postings. Please understand, in order to offer the best prices possible, we do require a minimum order value of at least $12.00 (before shipping charges).

SHIPPING CHARGES

All orders being shipped by standard Ground Shipping, inside the continental United States will ship for FREE if the order total is equal or greater than $59, and ship for $7.99 if the order total is under $59. Standard Ground shipments could be shipped by USPS or UPS, at our discretion. Delivery for these standard Ground shipments is 4-7 days inside the continental US, or 7-20 days outside the continental US. UPS Ground shipments are $12.99 for orders under $59, or $7.99 for orders $59 and greater. Orders outside the US and/or orders shipping by a method other than Ground, will vary in price according to weight and location. Learning your shipping fee is not difficult. First, you can select the items you want to purchase by putting them in your cart. Then you can use the shipping calculator at the bottom of the shopping cart to learn the shipping rate for the different shipping options available. Shipping into any foreign countries may include additional duties and/or taxes, as required by the import country. If such fees are required by your country, these fees are not included in the freight costs, and all such additional fees are completely the responsibility of the product recipient.

SHIPPING METHODS & DELIVERY TIMES

All items are stocked in our GA warehouse. Product availability is shown when you put the item in your shopping cart. If you can't add the item to your cart, it is because the item is out of stock. If the item adds to your cart, the item is in stock and available for purchase. All in-stock UPS orders entered by 2pm EST will ship out on the same business day. Standard Ground orders or orders entered after 2pm EST will ship on the following business day. Orders entered over the weekend, cannot ship before Monday. Orders may be shipped by Ground, UPS Ground, 3-Day Air, 2-Day Air, or Next-Day Air. Our current domestic shipping suppliers are the USPS and UPS. Click Here for a nationwide map of UPS Ground shipping transit times. Please note: UPS does not consider Saturday or Sunday as standard shipping days for Ground, 3-Day, 2-Day, or Next-Day Air packages. When using a Next-Day Air shipping method please remember your Next-Day air package (just like any other delivery method) will not ship out until the following business day, if it is entered after 2pm EST.

SALES TAX

Only Georgia residents will be subject to a 7% sales tax, as we are located in Banks County, Georgia. All other orders will ship tax FREE.

BACKORDERS

Backorders will occur occasionally. If your merchandise is not in stock, we will keep you informed on the status of your backordered item(s). Your credit card will not be charged until your merchandise has shipped.

PURCHASE ORDERS

Yes, we will accept a purchase order. We do not however, have credit terms available for our purchase order customers at this time. We require pre-payment of all orders before delivery. You may fax your purchase order to 706-955-0245, or mail your purchase order to our mailing address. For payment, you may list your credit card number (with expiration date) on your faxed purchase order, or mail your company check to the mailing address listed below. Please may all checks payable to: ROC Gear, Inc. 121 Commerce Commons, Commerce, GA 30529. The Compass Store, The Altimeter Store, The Solar Power Store, and The Waterproof Store are all divisions of ROC Gear, Inc.

MAIL-IN ORDERS

To order your product by check, just mail your check or money order payable to: ROC Gear, Inc. 121 Commerce Commons, Commerce, GA 30529. The Compass Store, The Waterproof Store, Mad Water, Treknor and K&R USA are all divisions of ROC Gear, Inc. Please also remember, in order to offer the best prices possible we do require a minimum order value of $12 (before shipping charges). To learn all your shipping options and prices, first select the items you want to purchase by putting them in your cart. Then you can use the shipping calculator at the bottom of the cart page to find all available shipping options and prices.

RETURNING MERCHANDISE

If you are not completely satisfied with your order, you may return any merchandise in a new and unused condition within 30 days of receipt, for a full credit, refund, or exchange, but first you MUST send an e-mail to returns@rocgear.com with your intent, before you return the merchandise. We will then e-mail you back with a Return Authorization Number that you must apply to the outside of the package before you return the shipment. Products not in a new and unused condition are not eligible for return. Product returned without prior return authorizations or without noted return authorization numbers are subject to a 15% re-stocking fee. Original freight charges, and your return freight costs, are not refundable unless required due to a product manufacturing defect.

ERRORS

We do our best to make sure that all of the information at any of our ROC Gear web sites is completely true and accurate. However, the time may come where there is an error on our site. Any errors are subject to correction. We will do our best to be completely fair and honest regarding any site error, and appreciate your understanding.

PRIVACY POLICY

We promise not to rent, sell, or loan any email addresses, mailing addresses, personal or financial information collected from any of our customers to any third parties. At ROC Gear, we only collect this personal information so we can communicate with our customers, and provide you with the highest level of service possible.

QUESTIONS

If you have any questions regarding these terms and conditions, or any products on our site, please e-mail us at mail@rocgear.com.