Thank you for shopping with us at ROC Gear, Inc.  ROC Gear is the parent company for The Compass Store, The Waterproof Store, The Solar Power Store, and The Altimeter Store. ROC Gear is located at 116 Commerce Commons, Commerce, GA 30529.  At this location, we house the inventory for each of our stores, so we can provide the highest level of service to you, our valued customer.  If you have any questions regarding our terms and conditions, please email us at mail@rocgear.com, or call us at 706-955-0245.



The Waterproof Store
ROC Gear, Inc.
116 Commerce Commons
Commerce, GA 30529
(706)955-0245
mail@rocgear.com

TERMS AND CONDITIONS:

SECURITY
All online transactions at The Compass Store, The Altimeter Store, The Solar Power Store, and The Waterproof Store are handled with industry-standard 128-bit SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us.  When your charge appears on your credit card statement, it will appear as a charge from ROC Gear, Inc.
 
PRICES
Prices for any of our ROC Gear sites are subject to change. Prices are effective at the time of posting and supersede the prices of previous postings. Please understand, in order to offer the best prices possible, we do require a minimum order value of at least $12.00 (before shipping charges).
 
SHIPPING CHARGES
All orders being shipped by ground, inside the continental United States will ship for $5.99.  So the more you put on your order, the better your ground freight deal will be. Orders outside the US and/or orders shipping by a method other than ground, will vary in price according to weight and location. Learning your shipping fee is not difficult. First, you can select the items you want to purchase by putting them in your cart. Then begin to place your order and enter your ship-to address.  The next page will show all available shipping options.  As you select each shipping option, the freight charges will instantly appear next to your selection.  So you may toggle between different shipping options until you find the service level and price that fits you best.  This will all happen before you ever enter any billing information, and you can cancel the order at this point if you are not happy with the shipping fee.
 
INTERNATIONAL SHIPPING
We now offer International Shipping available through Bongo International, where you can save both time and money on all your International Shipping needs from the United States.
Click here for details on shipping to international destinations through Bongo International.
 
SHIPPING METHODS & DELIVERY TIMES
All items are stocked in our GA warehouse. Product availability is shown when you put the item in your shopping cart. All in-stock orders entered by 1pm EST will ship out on the same business day. Orders entered after 1pm EST will ship on the following business day. Orders entered over the weekend, will ship out on Monday. If you choose, you may place an order for an "out-of-stock" item and you will not be billed until your order ships. Orders may be shipped by Ground, 3-Day Air, 2-Day Air, or Next-Day Air. Our current domestic shipping supplier is UPS. Click Here for a nationwide map of UPS Ground shipping transit times. Please note: UPS does not consider Saturday or Sunday as standard shipping days for Ground, 3-Day, 2-Day, or Next-Day Air packages. When using a Next-Day Air shipping method please remember your Next-Day air package (just like any other delivery method) will not ship out until the following business day, if it is entered after 1pm EST.
 
SALES TAX
Only Georgia residents will be subject to a 6% sales tax, as we are located in Banks County, Georgia. All other orders will ship tax FREE.
 
BACKORDERS
Backorders will occur occasionally. If your merchandise is not in stock, we will keep you informed on the status of your backordered item(s). Your credit card will not be charged until your merchandise has shipped.
 
PURCHASE ORDERS
Yes, we will accept a purchase order.  We do not however, have credit terms available for our purchase order customers at this time.  We require pre-payment of all orders before delivery.  You may fax your purchase order to 706-955-0245, or mail your purchase order to our mailing address.  For payment, you may list your credit card number (with expiration date) on your faxed purchase order, or mail your company check to the mailing address listed below. Please may all checks payable to:  ROC Gear, Inc.  116 Commerce Commons, Commerce, GA 30529. The Compass Store, The Altimeter Store, The Solar Power Store, and The Waterproof Store are all divisions of ROC Gear, Inc.
 
MAIL-IN ORDERS
To order your product by check, just mail your check or money order payable to:  ROC Gear, Inc.  116 Commerce Commons, Commerce, GA 30529.  The Compass Store, The Altimeter Store, The Solar Power Store, and The Waterproof Store are all divisions of ROC Gear, Inc.  Please also remember, in order to offer the best prices possible we do require a minimum order value of $12 (before shipping charges).  If you require a shipping method other than our standard $5.99 UPS Ground delivery (inside the continental US), and need to know the shipping fee, first select the items you want to purchase by putting them in your cart. Then begin to place your order and enter your ship-to address.  The next page will show all available shipping options.  As you select each shipping option, the freight charges will instantly appear next to your selection.  So you may toggle between different shipping options until you find the service level and price that fits you best.  This will all happen before you ever enter any billing information, and you can cancel the order at this point if you are not happy with the shipping fee.
 
RETURNING MERCHANDISE
If you are not completely satisfied with your order, you may return any merchandise in a new and unused condition within 30 days of receipt, for a full credit, refund, or exchange, but first you MUST send an e-mail to returns@rocgear.com with your intent, before you return the merchandise. We will then e-mail you back with a Return Authorization Number that you must apply to the outside of the package before you return the shipment. Products not in a new and unused condition are not eligible for return. Product returned without prior return authorizations or without noted return authorization numbers are subject to a 15% re-stocking fee.  Original freight charges, and your return freight costs, are not refundable unless required due to a product manufacturing defect.
 
ERRORS
We do our best to make sure that all of the information at any of our ROC Gear web sites is completely true and accurate. However, the time may come where there is an error on our site. Any errors are subject to correction. We will do our best to be completely fair and honest regarding any site error, and appreciate your understanding.
 
PRIVACY POLICY
We promise not to rent, sell, or loan any email addresses, mailing addresses, personal or financial information collected from any of our customers to any third parties.  At ROC Gear, we only collect this personal information so we can communicate with our customers, and provide you with the highest level of service possible.
 
QUESTIONS
If you have any questions regarding these terms and conditions, or any products on our site, please e-mail us at mail@rocgear.com.